Samsung gives extended warranties to all Indian customers whose warranty expires during the lockout of the coronavirus. The company extends the warranty to 31 May 2020 for all those affected.
In a press statement, “Samsung has announced that it has extended the standard warranty for all its products across its portfolio including smartphones, refrigerators, televisions, washing machines till May 31, 2020. This is going to be valid for products whose warranty would have expired in this lockdown period March 20-April 30 2020.”
In a tweet, the company said it is extending warranties to ensure customer well-being. COVID-19 has prompted the declaration of a lockout in India for 21 days. This has resulted in the suspension of non-essential services and mandating individuals to stay at home.
“The health and well-being of our customers, partners and employees is important to us. With the Indian government’s mandate to observe complete lockdown, we have shut operations across our service centers and customer call centers. We urge our customers to use our Live Chat facility to reach out to us with any queries on their products,” said a Samsung India spokesperson.
Currently, all solution centers as well as consumer call centers across India have actually been suspended Even front door solution vans have been temporarily terminated, as the only way consumers can get in touch with the company is through the Live Chat feature as well as e-mail.
Therefore, the expansion of the warranty comes as a rest for those who see need for repair service throughout the duration of the lockdown.
Samsung is also expanding the date of redemption of Galaxy S20 deals for pre-booked customers. It said customers who have pre-booked the Galaxy S20 will collect and activate their smartphone by April 30, 2020 instead of the 31 March 2020 preceding date.
It also said that pre-booked consumers who purchased the S20 devices on or before March 31st could redeem the Galaxy Buds+ deal by May 15th 2020.
On March 24, Prime Minister Narendra Modi announced a complete lockdown of the whole country for 21 days in an unprecedented move to try to stop the spread of coronavirus, shortly after which the Center stated that road, rail and air services would remain suspended during this period.
The pandemic had claimed 174 lives in the country as on Wednesday, and the number of COVID-19 cases has increased to 5742 in India.
Not only have Samsung extended warranties on their products to customers to other electronics and mobile phone companies including OnePlus, Oppo and others, amid the nationwide lockdown imposed to combat coronavirus spread.